You can contact our Customer Support team by emailing us at kay@vstudio.art. We strive to respond to all queries within 24 hours.
We welcome creativity but also uphold content standards. Designs should not contain offensive, hateful, or illegal material. Intellectual property rights must be respected; please ensure you have the right to use any design elements. Creatable reserves the right to reject designs that violate our content guidelines.
Shipping times and costs vary depending on the product and destination. Standard shipping within the US typically takes 5-7 business days, while international shipping may take 2-3 weeks. Express shipping options are available at an additional cost. For detailed shipping information, please visit our Shipping Information page.
To cancel or modify an order, please contact our Customer Support team immediately. Orders can only be modified or canceled before they have been processed for shipping. Once an order is in the shipping process, we are unable to make changes.
If you're experiencing issues with a coupon or promotional code, please ensure it hasn't expired or been used previously. If the problem persists, contact our Customer Support for assistance. Be sure to include the code in question in your communication.
Reordering your favorite designs is easy! Simply log into your account, go to your order history, and select the item you wish to reorder. If you need any modifications, please contact our Customer Support.
If you need to return an item, please contact our Customer Support within 30 days of receiving your order. Provide your order number and the reason for the return. Items must be in their original condition. Please note that return shipping fees are the responsibility of the customer.