Account and profile data
Name, email address, account details, preferences, and support communications.
Privacy policy
How Creatable handles privacy and data.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have when using Creatable to build sites, sell products, process checkout, fulfill orders, and deliver digital downloads.
Applies to
Creatable services
Covers
Creators and customers
Privacy contact
legal@creatable.shop
Effective date
March 27, 2025
What this policy covers
Creatable includes tools for site building, storefront content, checkout, print-on-demand, self-fulfilled products, digital downloads, support, and account management.
Storefront and product data
Shop pages, product listings, designs, uploaded files, and digital product content you create.
Checkout and order data
Order details, fulfillment information, customer support context, and payment-related metadata.
Usage and cookie data
Device, browser, page, diagnostic, analytics, and cookie information used to operate the service.
1. Introduction
Welcome to Creatable
Creatable is a platform dedicated to fostering creativity through design and commerce. Your privacy is important to us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our service and the choices you have associated with that data.
2. Information collection
Information we collect
We collect several different types of information for various purposes to provide and improve our service.
- Personal Data: We may ask you to provide personally identifiable information such as your name, email address, account details, support messages, and designs or files you create.
- Storefront and Commerce Data: We may process shop pages, product listings, product designs, digital downloads, order details, fulfillment information, and checkout-related metadata needed to run the service.
- Usage Data: We may collect information on how the service is accessed and used, including IP address, browser type, browser version, pages visited, time and date of visits, and diagnostic data.
- Tracking and Cookies Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information.
3. Cookies and tracking
How cookies help the service work
Cookies are small text files that websites place on your device to store information. You can manage cookie preferences through our cookie consent banner.
Our cookies help us to:
- Remember your preferences and settings.
- Understand how you interact with our website.
- Analyze and improve our services.
- Personalize your experience.
- Measure the effectiveness of our marketing efforts.
We use the following types of cookies:
- Essential cookies: Necessary for the website to function and cannot be switched off.
- Analytics cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Marketing cookies: Used to track visitors across websites to display relevant advertisements.
4. Use of data
How we use information
- To provide and maintain our service.
- To notify you about changes to our service.
- To allow you to participate in interactive features when you choose to do so.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our service.
- To monitor usage and detect, prevent, and address technical issues.
5. Sharing and disclosure
When data may be shared
- Service Providers: We may share data with third-party companies and individuals that help us operate the business, such as analytics, email delivery, payment, fulfillment, customer service, and infrastructure providers.
- Legal Requirements: We may disclose data if required by law or in response to valid requests by public authorities.
- Business Transfer: If we are involved in a merger, acquisition, or asset sale, data may be transferred.
6. Data security
Security
The security of your data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Personal Data, we cannot guarantee absolute security.
7. User rights
Access, update, or delete data
You have the right to access, update, or delete the information we have on you. Whenever possible, you can update Personal Data directly within your account settings.
GDPR rights for EU users
If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including access, rectification, erasure, restricted processing, data portability, objection, and rights related to automated decision-making.
To exercise any of these rights, please contact us at legal@creatable.shop.
International data transfers
Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ.
Third-party services
Our service may contain links to third-party websites or services that are not operated by us. We are not responsible for their content, privacy policies, or practices.
Children's privacy
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.
Policy updates
We may update our Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page.
12. Contact information
Questions about this Privacy Policy
If you have any questions about this Privacy Policy or want to exercise privacy rights, please contact us at legal@creatable.shop.
13. Effective date
Effective March 27, 2025
This policy is effective as of March 27, 2025.