Terms of Service

1. Introduction

Welcome to Creatable.shop ("Platform", "we", "us", or "our"), operated by VStudio LLC. These Terms of Service ("Terms") govern your use of our multi-tenant e-commerce platform that enables independent shops ("Shop Tenants") to create and sell custom-designed products. By accessing or using our Platform, you agree to be bound by these Terms.

2. Definitions

• "Platform": The Creatable.shop website and all associated services
• "Shop Tenant": Independent businesses or individuals who operate shops on our Platform
• "Customer": End users who purchase products from Shop Tenants
• "User": Any person accessing the Platform, including Shop Tenants and Customers
• "Content": All text, images, designs, and other materials uploaded to the Platform
• "Products": Custom-designed items created and sold through the Platform

3. User Accounts

3.1 Registration

To access certain features, you must create an account. You must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion. You may close your account at any time through your account settings.

4. Shop Tenant Terms

4.1 Shop Operations

Shop Tenants operating on our Platform agree to:

• Operate their shop in compliance with all applicable laws and regulations
• Provide accurate product descriptions and pricing
• Honor all sales and fulfill orders in a timely manner
• Handle customer service inquiries professionally
• Maintain appropriate business licenses and permits

4.2 Fees and Payments

• Shop Tenants may be subject to platform fees, transaction fees, or subscription fees as outlined in their shop agreement
• We facilitate payment processing but are not responsible for payment disputes between Shop Tenants and Customers
• Shop Tenants are responsible for their own taxes and financial reporting

4.3 Shop Tenant Relationship

Shop Tenants are independent businesses and not employees, agents, or partners of the Platform. Each Shop Tenant is solely responsible for their products, customer relationships, and business operations.

5. Customer Terms

5.1 Purchases

• When you make a purchase, you are buying directly from the Shop Tenant, not from the Platform
• Product availability, pricing, and shipping are determined by individual Shop Tenants
• Payment information is processed securely through our payment partners

5.2 Returns and Refunds

Each Shop Tenant sets their own return and refund policies. We encourage Shop Tenants to clearly display these policies, but disputes should be resolved directly with the Shop Tenant.

6. Intellectual Property

6.1 Platform Content

All Platform content, including software, design, text, and graphics, is owned by or licensed to us and protected by intellectual property laws.

6.2 User Content License

By uploading Content to the Platform, you grant us a non-exclusive, worldwide, royalty-free license to:

• Host, store, and display your Content
• Process orders containing your Content
• Create backups and archives
• Enable Shop Tenants to use your Content for order fulfillment

6.3 Design Ownership

• You retain ownership of original designs you create
• You represent that you have the right to use all Content you upload
• You may not upload Content that infringes on others' intellectual property rights

6.4 DMCA Compliance

We respect intellectual property rights and will respond to valid DMCA takedown notices. To report infringement, contact us at kay@vstudio.art with:

• Identification of the copyrighted work
• Identification of the infringing material
• Your contact information
• A statement of good faith belief
• A statement of accuracy under penalty of perjury

7. Prohibited Activities

You may not:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious code or interfere with Platform operation
• Harass, abuse, or harm other users
• Create fake accounts or engage in fraudulent activities
• Scrape data or use automated systems without permission
• Circumvent any security features
• Use the Platform for any illegal or unauthorized purpose

8. Privacy and Data Protection

Your use of the Platform is subject to our Privacy Policy, which explains how we collect, use, and protect your information. Shop Tenants may have additional privacy policies for their shops.

9. Third-Party Services

The Platform may integrate with third-party services (payment processors, shipping providers, etc.). Your use of these services is subject to their respective terms and policies.

10. Disclaimers and Limitations

10.1 Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We may perform maintenance, updates, or experience technical issues.

10.2 Warranty Disclaimer

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

10.4 Shop Tenant Products

We are not responsible for the quality, safety, legality, or any other aspect of products sold by Shop Tenants. Any product issues should be resolved directly with the Shop Tenant.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Platform and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your use of the Platform
• Your Content
• Your violation of any rights of another party

12. Dispute Resolution

12.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally.

12.2 Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except where prohibited by law.

12.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions, except where prohibited by law.

13. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email or Platform notification. Continued use after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, along with our Privacy Policy and any shop-specific agreements, constitute the entire agreement between you and the Platform.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict of law principles.

17. Contact Information

For questions about these Terms or to report violations, contact us at:

VStudio LLC

Email: kay@vstudio.art

18. Effective Date

These Terms are effective as of September 05, 2025.